Help & Contact us
USE OF PLASTIC
We try not to use plastic in packaging and shipping. If you have a strong preference for or against the use of plastic, please write it in the ‘Comments’ box at checkout. Customers have different requirements for packaging materials. Many customers with MCS need everything sealed. Some prefer plastic-free packaging. We are happy to accommodate special requests, with the understanding that we can’t be responsible for protection during transit if plastic-free shipping is requested by the customer.
CUSTOMER SERVICE
- We offer customer service by email, text, and phone.
- Text us at 1.360.990-5077
- Phone (crisis helpline for wrong shipping address or to place orders if you cannot order online yourself: please have items and credit card ready): 1.360.990-5077
International shipping rates on our site do not vary within each country, and are estimates only; occasionally the carriers impose a surcharge to certain areas, in which case we will invoice the additional amount for your consent and payment prior to shipping.
CUSTOMER SERVICE BY EMAIL, LIVE CHAT & TEXT: Please email with questions. If you call, don't expect us to pick up the phone ... unless you have a crisis in the form of reporting a wrong shipping address or a phone order with a list of items ready to go. In which case, start speaking after the message and we will pick up if possible.
We are very focused on providing you with the best possible products and customer care. That is why we offer customer service by text and email. This way, we can devote time to thoroughly research and address all your concerns before giving you the most accurate answers. We promise to reply to your email ASAP and definitely within 24 hours. Weekends and holidays are off-limits, of course.
We so love what we do and truly appreciate having you as a customer. Let’s save the planet together! Oh, did I tell you that we’re glad you called? Now, go and write us that email or text us at 1.360.990.5077. Can’t wait to write to you!
TAXES Sales taxes may apply in countries other the USA and may be collected by the carrier upon delivery. State and Municipal Taxes apply in WA State.
30 DAYS RETURN POLICY on most items (see exceptions below). Store credit on most items up to 60 days of receipt. The following items are not returnable: closeouts-final sales, custom orders, undies, foods, bodycare products, fabric pieces, washed products, worn products (or products that are not in new condition) and, for reasons of chemical sensitivity, mattresses, pillows. Bed sheets & bath towels are returnable only if unused and in original packaging. If you are not sure of your choice of sheets or towels, please order a pillow case or wash cloth, wash and use it, and decide based on that if you would like other items for your bed and bath. Bras are returnable in new condition.
Shipping is non-refundable.
For faster processing, please include your Order-# with any returned merchandise.
Rawganique Returns (Order-#... )
270 C Street
Blaine, WA 98230
EXCHANGES Please send as returns items you want exchanged per instructions above, and re-order online.
FREE SHIPPING on most items for orders of $250 or more to US (48 contiguous states only). Exceptions apply (ropes, kilogram spools of twines, webbing, candles, and hammocks).
SIZING We provide sizing charts on specific product pages (we are working on having this info for every product). Please provide us with your relevant measurements and tell us how you like your clothes to fit, so that we can double-check for you and contact you if there's a discrepancy. Here's the footwear sizing chart.
Phone: 1 (360) 990-5077
