How do I return an item?
Here you find information on how to return or exchange products.
Returns & Exchanges
To exchange an item, return it for refund per the instructions and conditions below and re-order what you would like online at Rawganique Store
Most products are returnable in original new condition within 30 days of receipt. Bras are returnable in new, unused condition. Custom production items and made-to-order items such as mattresses, pillows, panties, underwear, custom-sized bras, and body care products or anything washed, worn, scented or soiled, for hygiene and in consideration to chemically sensitive customers, are not returnable. For example, sheets and blankets that have been taken out of their packaging and all pillows, mattresses, and comforters are not returnable. For reasons of hygiene and in consideration to chemically-sensitive customers, our pure organic towels are not returnable once opened or used. If you are unsure, please get a wash cloth or hand towel to try out before ordering a set.
Shipping is non-refundable.
Please send returns to:
Rawganique USA Returns
Overseas Customers: Please send returns to the above address via postal service only. If you send your package via UPS or another parcel carrier, brokerage fees will apply. Please state on customs form that products originated in USA and it is sent back for refund.
Defective items must be reported within 10 days of receipt. We will examine and replace defective items at our expense.1 (720) 899-HEMP (4367)
Update March 25, 2020: All returns will be quarantined for two weeks upon receipt as a safety precaution, effectively immediately & in effect for 2 weeks after the Washington State Stay At Home, Stay Healthy lockdown orders are lifted