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|Frequently Asked Questions
Our products are made in USA, Canada, the EU, and Thailand. (It's true that having products made in these countries does not guarantee sweatshop-free conditions: even though human rights violations are illegal, sweatshops still exist, unfortunately.) We are a small manufacturer so are sweatshop-free almost by definition (sweatshops usually churn out big volumes for big manufacturers). More importantly, we are fully committed to making sustainable products that respect both human rights and the environment. Once in a while, a customer would ask us why our products aren't as "cheap" as some products made elsewhere: some reasons are high-quality organic materials and quality sewing cost more, and paying sewers a fair salary will result in a higher price than if sewers were paid a few cents an hour, as is the practice in many "sweatshop" factories.
We are involved in the production process from beginning to end to be sure of procuring the right fabric weave & weight and the right fit & finish for our unique products. First, we obtain organic raw materials of the highest quality possible (it's very rare that we use organic stock fabrics, preferring instead to customize fabrics for each job to truly realize our designer's vision). Then we contract top knitters and weavers to turn our organic fibers into the perfect fabric for the job. Once the fabric is made to our specifications, we queue up at sweatshop-free sewing facilities or contract sew-at-home artisans to work on the production. Lastly, our products are ecologically finished, then packaged, and sent to our warehouse for distribution. We also carry a small number of products made by responsible organic outfits that are as committed to sweatshop-free practices as we are.
Outside of North America, we ship via Postal Airmail. Since we cannot guarantee the time it takes for custom-clearance, the delivery time-frames can only be estimates. We no longer offer surface mail, because it takes often 8-10 weeks, and is simply too long for most customers. For first-time customers from outside of North America, we request PayPal using a verified ship-to address.
If an item is not in stock as ordered, we'll contact you using phone and email, and delivery times depend on your responsiveness.
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