HELP & FAQ
Please email us for prompt and personal assistance with any questions about ordering and our products.

CUSTOMER SERVICE
  • We offer customer service by Email, live-chat, text, and phone.
  • Live Chat us (in the bottom right corner) from 9-5 PST on most weekdays outside of our busiest shipping times
  • Text us at 1.360.990.5077
  • Rawganique Retail Store 429 Peace Portal Drive, Blaine, WA 92830 Monday - Saturday 10am - 5pm. Store phone: 1.360.990.5077. Store email store@rawganique.com
  • Phone (crisis helpline for wrong shipping address or to place orders if you cannot order online yourself: please have items and credit card ready): 1.720.899.4367

WE SHIP WORLDWIDE from USA.
Free shipping offer applies only to most of USA & Canada (exceptions may apply on certain items to AK, HI, YK, etc. based on weight & destination). We ship promptly, usually within 24 hours. Transit times range from 1-7 days, depending on shipping option selected and destination. Please allow extra time for delivery outside of USA. Please note that customers outside USA are responsible for taxes and/or duties assessed by their home countries. Usually there aren't any, but in some cases, brokerage, duties and taxes may apply upon delivery.

CUSTOMER SERVICE BY EMAIL, LIVE CHAT & TEXT: Please email with questions.If you call, don't expect us to pick up the phone ... unless you have a crisis in the form of reporting a wrong shipping address or a phone order with a list of items ready to go. In which case, press 2 or start speaking after the message and we will pick up.

We are very focused on providing you with the best possible products and customer care. That is why we offer customer service by live chat, text, and email. This way, we can devote time to thoroughly research and address all your concerns before giving you the most accurate answers. We promise to reply to your email ASAP and definitely within 24 hours. Weekends and holidays are off-limits, of course.

We so love what we do and truly appreciate having you as a customer. Let’s save the planet together! Oh, did I tell you that we’re glad you called? Now, go and write us that email. info@rawganique.com Or text us at 1.360.990.5077. Can’t wait to write to you!

CURRENCY All prices are in US dollars.

TAXES Sales taxes may apply in countries other the USA and may be collected by the carrier upon delivery. State and Municipal Taxes apply in WA State.

30 DAYS RETURN POLICY on most items (see exceptions below). Store credit on most items up to 60 days of receipt. The following items are not returnable: closeouts-final sales, custom orders, undies, foods, bodycare products, fabric pieces, washed products, worn products (or products that are not in new condition) and, for reasons of chemical sensitivity, mattresses, pillows. Bed sheets & bath towels are returnable only if unused and in original packaging. If you are not sure of your choice of sheets or towels, please order a pillow case or wash cloth, wash and use it, and decide based on that if you would like other items for your bed and bath. Bras are returnable in new condition.

Shipping is non-refundable.

For faster processing, please include your Order-# with any returned merchandise.

Rawganique Returns (Order-#... )
270 C Street
Blaine, WA 98230

EXCHANGES Please send as returns items you want exchanged per instructions above, and re-order online.


FREE SHIPPING on most items for orders of $250 or more in US/Canada. Exceptions apply (ropes, kilogram spools of twines, webbing, candles, and hammocks).


WHOLESALE, AFFILIATES & DROPSHIP The sign up links and info are located in the footer menu.

SIZING We provide sizing charts on specific product pages (we are working on having this info for every product). Please provide us with your relevant measurements and tell us how you like your clothes to fit, so that we can double-check for you and contact you if there's a discrepancy. Here's the footwear sizing chart.

Phone: 1 (720) 899-HEMP (4367) Fax: 1 (720) 899-4377

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Free Shipping
Returns
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Footwear Sizing
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
FAQ
How do I contact you?