Rawganique.com Help/Frequently Asked Questions

Rawganique accepts Visa & Mastercard as preferred methods of payment.
Via PayPal, we also accept American Express, Discover, E-Check, Solo, Maestro,
Diner's Club, Visa Debit, plus most other forms of payment. Please use PayPal only if you
don't have a Visa or Mastercard because PayPal doesn't allow us to do a partial
authorization for backordered items (so your order must be charged in full at the time of ordering;
our normal practice is to charge only for the items that ship). If at all possible, please pay with
Visa or Mastercard via our secure payment gateway in the shopping cart. Thank you!

There is no sales tax on US orders and no customs on Canadian orders.
Experiencing technical difficulty?
Please call 1.877.729.4367 or 1.866.350.4367.

Dear customer, we are experiencing very high holiday volume and traffic. The fastest way to contact us and get a timely response is by sending an email to the appropriate department per instructions below:

Please note: For reasons of hygiene, unless defective, bed, bath, food, and underwear products are not returnable. If you're not sure or are very particular about color shades, we recommend buying these products at your local retailers or, in the case of sheets, purchasing a pillowcase to check out the texture and color of fabrics. Thank you for your understanding. Clothing & footwear items are returnable and exchangeable within 30 days of receipt. ** In consideration to chemically-sensitive customers, we cannot accept items that have been washed or scented (perfume, cigarette, etc..) for return or exchange. **

Frequently Asked Questions

Payment Options

Rawganique.com prefers Visa, Mastercard, and Discover as modes of payment in US and Canadian funds. We also accept direct wire transfers into our account (please email us for more information). If you need to send us a money order (we do not accept personal checks), please place an order online if possible and choose "Money Order" as the mode of payment at checkout. Then simply mail a Post Office or bank money order payable to Rawganique.com to the address below. This way we already have your information in our database when your money order arrives at our warehouse. Optionally, you may also write out your order by hand and mail it along with your money order (see important info below) to:

Rawganique.com
Box 81
Denman Island BC V0R 1T0, Canada

US customers please note: The US Postal Service offers a money order for payments to Canada. It is called "MP1". Do not send us the regular postal money order because it is only for use within the US and its possessions.

Please be sure your contact information is correct and current so that we may contact you if we have a question about your order.

Top of Page

Returns & Exchanges

Please do not wear perfume or scents of any kind when trying on clothing and footwear for size. Please also do not try clothing or footwear products in the vicinity of cigarette or cigar smoke. Many of our customers are chemically sensitive and may have an adverse reaction to them.

We cannot accept items that have been washed, worn, or soiled in anyway for return or exchange. Sheets and blankets that have been taken out of their packaging and all pillow, comforters, futons, and mattresses are not returnable because these freight items are custom made to order. We thank you for your understanding.

Clothing and footwear items in new, original, resalable condition are returnable for refund or exchange within 30 days of receipt. We include a return instruction note with a unique return authorization number as well as the location to send items back to with every package containing at least one returnable item.

(send via US postal service only if you're in the USA--do not send via UPS or FedEx; it's best to insure your package so that you can file a claim for loss or damage with the carrier in the unlikely case your package goes missing or is damaged in transit)

Return for Refund/Exchange
Rawganique.com
Box 81
Denman Island, BC V0R1T0

Please include a note with your name, phone number, and email address and whether you'd like a refund or an exchange (please include size/style/color of the items you want in exchange).

If you are in the US, please be sure to send your package via US postal service (not UPS or FedEx) and declare clearly on the shipping label and customs form that the item(s) you're sending back are returned items that originated in Canada and that you're sending them back for refund (even if you're exchanging the items), as customs fees might apply otherwise (in which case, we will pass the charges on to you--but if the declaration is clearly made, there will not be extra fees involved). You may use the US Post Office's Global Priority service (flat-rate envelope or package), Regular Letter service, or Regular Parcel service.

For reasons of hygiene and the law, food products, kitchen equipment, underwear, bedding, and bath products are not returnable. Sale, discontinued, discounted, and bundled products are also not returnable (size exchanges are allowed for a minimal outbound shipping fee, per product description, inventory permitting). At our sole discretion, we may take some of these items back for store credit, less up to 40% re-stocking fee. Freight items are not returnable.

To exchange an item in brand-new condition , please follow the instructions included with your package. If you paid for Ground, 3-day, 2-day, or Next Day delivery in your original order, you are entitled to one free outbound shipping on exchanges per order. There is a $5 fee (payable in cash, money order, personal check, or credit card funds) for outbound return shipping to you on Economic Shipping orders.

Please allow up to 2 weeks for processing of your returns from date of receipt at our warehouse.

If you would like to have your exchange products sooner, we recommend that you place a new order online or on the phone and return your original items to us for a refund.

We are here to make sure you get the products that fit and whose quality you are happy with.

Defective items must be reported within 10 days of receipt. We will replace defective items at our expense. If, upon examination, products are proved not to be defective, you will be charged applicable shipping or restocking fees. Top of Page

Mission Statement

We are here to offer alternatives to mainstream products that drain and poison the nonrenewable resources of our planet. Our goal is to provide you with quality products that are sustainably and ethically made that are also comfortable, functional, elegant, and always in style. We do not stand for sweat shop or unfair conditions at any level of production and opt only for production methods that leave as light a footprint as possible on our already overtaxed planet, even if this means that some of our products may cost more to manufacture and to buy. After seeing the quality of and the love and care that went into our products, we sincerely hope you will agree. Top of Page

Privacy

Rawganique.com respects your privacy. We do not sell, trade, or disseminate your information in any way to anyone. Period. Your email address is used only for the purposes of order confirmation and notification (along with tracking information) that your order has shipped, unless of course you choose to join our specials email list which will periodically notify you of new products and unannounced specials (no third party solicitations, ever). Top of Page

Order security

We use PsiGate's state-of-the-art security software to ensure strict adherence to the highest online transaction security standards so you can be confident that shopping with us is 100% safe. Your orders are also encrypted during transmission using SSL technology so you can be doubly sure that your personal information is safe and secure. Please be sure to set the "Cookie" option in your browser preference to "ON"; otherwise you will not be able to add items to your electronic shopping cart.

Please note: The "locked key" symbol in your internet browser will only come on once you've added an item to your shopping cart, which is secure and encrypted. The product pages are for viewing only; as such they do not need to be encrypted. Top of Page

Contact us

Please don't hesitate to contact us with any questions or concerns you may have; it's what we are here for! Please click here to email us. You may also call us at 1.877.729.4367 (10 AM-4 PM PST) in the US and Canada (please use 250.335.0050 from elsewhere or if making a business inquiry). By mail, we can be reached at:

Rawganique.com
Box 81
Denman Island BC V0R 1T0

If you are in the US, please click here for important return instructions.

Packaging and Stationery

As an eco-focused hemp company, it goes without saying that Rawganique.com uses recycled and reclaimed packaging as much as possible to pack and ship to our customers. Your package may arrive in a box that has been used a few times, but be sure that your box is clean and still strong enough to get to you in good form. It's what's inside that counts! All the filling materials are from recycled paper, recycled air padding, and/or recycled & recyclable peanuts.

Also, when we print or write, it's always on hemp paper. We are generally loathe to have to use paper at all (for this we thank the internet and email and digital photography), but when it's necessary to use paper to disseminate information (our hemp info booklet which is packed with facts and tidbits on the cannabis sativa plant and its many uses) we always go with hemp paper.

The little notes we use to write personal messages to you when we ship your package are all made from tree-free hemp scrap paper (hemp/flax/cotton blend).

We use only digital photography and imaging software to create images for you to enjoy throughout our website to keep toxic chemicals used in traditional photography from our collective waterways and soil.

Note to customers suffering from multiple chemical sensitivities (MCS) and severe allergies: Please let us know in the "Comments/Suggestions" at checkout and we'll make sure that your products are wrapped in brown paper and tied with hemp strings so that they do not come in contact with cardboard boxes. We will also be happy to take other specific cautions per your request. Top of Page

Digital Life & Paper Invoices

We do as much as possible electronically and digitally. In our imperfect world, digital is the way to go to collect, produce, and disseminate information and to connect and share thoughts with like-minded souls. :)

This is why all of the images you see on our website and in our catalogues are created digitally (traditional photography uses highly toxic chemicals to manufacture and process film and prints) and why we use only tree-free hemp paper when we write or print.

Many customers have asked us why we don't include a packing list or invoice in the box. This is because we try not to use paper whenever possible. If you order online, you will have an option of printing an invoice out on your personal printer for your record. If you need an invoice, please print it out at this time.

If you order on the phone, your order information is stored in our database and you can email or call us if you need specific information at a later time. We always confirm your price and total with you on the phone so please have pen and paper ready when you call to jot down your order information.

We intend to do our part in putting a stop to the trafficking in trees. One of the saddest sights we've seen is a long truck with chopped-up old-growth trees speeding down the highway to the paper factory where myriad chemical processes are applied to convert these trunks -- many of them hundreds of years old -- into paper and other household products. Hemp, on the other hand, grows to maturity in less than 8 months and gives four times more pulp for paper per acre than trees do; for furniture, there's always bamboo and other hardwood substitutes. Hemp is also the ideal fiber for clothing, bed, bath, kitchen, and home products, not to mention a highly nutritious food in its own right (hemp seeds contain the highest percentage of essentially fatty acids in the entire plant kingdom). More info on hemp and its many uses. Top of Page

What is hemp and what's so special about it?

Why hemp? (excerpted from Hemp Horizons by John Roulac)

What is so special about hemp products that I should pay more for them than conventional cotton products (although stores like Rawganique.com is rapidly closing the gap on conventional cotton and hemp prices--in many cases our designer organic cotton and hemp clothing and footwear are even cheaper than what you'd find on Main Street, USA!)?

Hemp is special in so many ways. It's arguably the strongest and most versatile fiber we know for consumer goods and industrial uses. It has been used to make durable and stylish clothing, footwear, paper, and home accessories for thousands of years in China and many other countries; in the US, it had been in use and cultivation up until the 1940's, when it was banned due to its association with its distant cousin plant, marijuana. Now, thanks to visionaries like Jack Herer, hemp is back! If you haven't seen or touched hemp clothing lately, you'll be surprised how far the industry has come in terms of quality (our hemp clothing is really soft and cozy, unlike the burlap-y hemp of the early days), style, economy, variety, and craftsmanship.

The hemp plant also yields one of the most nutritious foods you can eat (industrial hemp grown for fiber and food contain virtually no THC, the psychoactive substance in marijuana--our hemp food products are made from hulled hemp seeds, and so contain no THC, which is found in infinitesimal amounts only in the hulls).

While hemp's many uses in the clothing and food industry are well-known, little is known of the fact that you can make plastic, cement, gasoline, and so much more out of hemp! There really is no more need to cut down trees for paper or make bags out of conventional plastic or fill your car up with petroleum-based gasoline!

The hemp plant itself is a marvel of nature. It grows easily in temperate climates (it's a "weed" after all), with roots that penetrate deep into the ground, bringing much-needed minerals and nutrients that other plants can use to the top layers of the soil. It dislikes chemicals and fertilizers and hence lends itself easily to organic farming, as opposed to conventional cotton, which requires massive uses of water, chemicals, pesticides, bleaches, and many other toxic substances for its cultivation and production.

The hemp fiber is anti-fungal and so is great especially for footwear; it also wicks away moisture and has a natural sheen that is water-resistant, making it the fiber of choice for natural outdoors people everywhere. The fiber itself is durable and will easily outlast cotton 6-to-1. It's also much thicker than cotton and hence contains a lot more air space than cotton, thereby facilitating free air circulation, making it warmer in winter and cooler in summer than cotton. You can also really abuse your hemp clothing and still get at least three to four times the mileage you can get out of your cotton clothing. Products made of hemp are naturally beautiful, humble, and mindful of this fragile planet of ours.

Now, on to the question of price. Hemp is more expensive than cotton up front, but if you add up long-term costs to our environment from cotton production and the massive use value of hemp products, you'll easily find that hemp is much lighter on your pocket and on the planet in the long run. Also, if hemp farming were legalized in the US, as it is in many of the countries in the western world such as Germany and Canada, then the prices will come tumbling down in a hurry. And you can do your part in making this happen by supporting this wonder plant anyway you can. Wear hemp, eat hemp, walk on hemp, write on hemp! For a better future for us and our planet, so that we and our children can actually have a future to look forward to! The more widespread and mainstream hemp becomes, the more reasonable the prices of hemp products and the more likelihood that its cultivation will be legalized in the US. More hemp facts and info.Top of Page




Hemp Products Menswear1 Menswear2 Womenswear1 Womenswear2 Womenswear3 Womenswear4 EcoKidswear Order Print Catalogue New products Unisex Jeans Outdoorswear Hemp Weddings Plus & Tall Sizes Hemp Accessories Hemp Footwear Hemp Bags Hemp Fabrics Hemp Ropes Hemp Twines Hemp Necklaces Home Collection Organic Bed Organic Bath Organic Kitchen French Linens Hemp Yoga Mats Hemp Curtain Hemp Roman Blind Hemp Paper Hemp Soaps Hemp Lip Balm Hemp Bodycare Hemp Foods Raw Foods Maca Root Eco Books Returns & Exchange Help & FAQ's Gift Certificates Wedding Registry Rawganique Ezine Raw Food Recipes Favorite Links Hemp Information Quality US, Canadian, & European hemp products such as hemp clothing, bedding, footwear, bath, and foods, as well as organic cotton and linen products that are sustainably made under sweatshop-free, fair labor conditions. USA \| Canada Deutsch \| Français	HELP & Frequently Asked Questions Shipping • Returns & Exchanges • Payment Options How to Order • Mission Statement • Contact Us • FAQ's Security • Privacy • Pointers & Helpers • Hemp Info Delivery Time • Packaging • Paper Invoice • MCS Our cutomer service center is open from 10 AM to 4 PM (PST), Monday to Friday. Rawganique accepts Visa & Mastercard as preferred methods of payment. Via PayPal, we also accept American Express, Discover, E-Check, Solo, Maestro, Diner's Club, Visa Debit, plus most other forms of payment. Please use PayPal only if you don't have a Visa or Mastercard because PayPal doesn't allow us to do a partial authorization for backordered items (so your order must be charged in full at the time of ordering; our normal practice is to charge only for the items that ship). If at all possible, please pay with Visa or Mastercard via our secure payment gateway in the shopping cart. Thank you! There is no sales tax on US orders and no customs on Canadian orders. Experiencing technical difficulty? Please call 1.877.729.4367 or 1.866.350.4367. Dear customer, we are experiencing very high holiday volume and traffic. The fastest way to contact us and get a timely response is by sending an email to the appropriate department per instructions below: Please click here to send an email inquiry regarding the status of your order or backorder. Please be sure to include your name and order number in your email. Please click here to send an email inquiry about one or more of our products. Please also send general questions and business inquiry and requests from magazines & newspapers to this email address. Please click here to send an email inquiry about the status of your return or exchange or for return instructions. Please include your name and order number in your email. Please note: For reasons of hygiene, unless defective, bed, bath, food, and underwear products are not returnable. If you're not sure or are very particular about color shades, we recommend buying these products at your local retailers or, in the case of sheets, purchasing a pillowcase to check out the texture and color of fabrics. Thank you for your understanding. Clothing & footwear items are returnable and exchangeable within 30 days of receipt. In consideration to chemically-sensitive customers, we cannot accept items that have been washed or scented (perfume, cigarette, etc..) for return or exchange. Frequently Asked Questions When will my order arrive? This depends on where you are located and what shipping option you choose at ordering time. Economic shipping usually takes 1-4 weeks; we will wait until all your items are in stock before processing your order. Standard Service normally takes 5-14 business days, depending on time of year and destination. Rapid Mail Service (Expedited) should reach you in 3-10 business days and Express Service (Express Mail or 2-day or Next Service depending on availability and your location) should take from 1-8 business days to reach you. We use UPS, Canada Post, and USPS. More info on shipping options under Shipping. In Canada, Regular Service takes 1-3 weeks and Express Service takes 1-8 business days depending on your province. How do I check the status of my order? To check your order status, please click here to send an email to us with your name & order number. We will make every effort to get back to you by the end of the business day. Why isn't there an invoice or packing list in my box? This is because we try to be as paper-free as possible (and when we do use paper, we use recycled or tree-free hemp paper). If you need an invoice for your records, you may print it out on your personal printer when checking out of our online store or email us and we'll be happy to email you one in pdf format that you can print on your printer. If you order on the phone, you may request an invoice at the time of ordering if you need it or simply jot down order information with pen and paper when we confirm your order total and shipping with you. All your information is stored in our secure database so you can always email or call us for specific information at a later time. What is Economic shipping? Economic Shipping is our least expensive shipping option; it starts at $5 and goes up to $18 maximum, depending on weight. We wait until all items are in stock to process your order. Orders are usually 1-4 weeks in transit, depending on your location. Conditions apply. This shipping option is not applicable to addresses in Alaska and Hawaii. Please note that we do subtract actual shipping before refunding for returnable merchandise in case of a return, so this option works best if you're ordering items that you know you'll keep. Are there sales taxes I have to pay? There is no sales tax in the US. Residents of Canada pay GST; orders to a BC address are charged PST and GST but there are no customs or brokerage fees as we ship to Canadian addresses from our BC warehouse. Are there any hidden handling fees? No, at Rawganique.com there are no hidden charges: you pay only the price of the products plus shipping (and applicable taxes in Canada). Pure and simple and transparent. Are items returnable or exchangeable? Yes, most clothing and footwear items are returnable and exchangeable within 30 days of receipt. Some bed, bath, and intimates items, for hygiene and other reasons, are not. For example, sheets and blankets that have been taken out of their packaging and all pillows, mattresses, and comforters are not returnable. Sale, discounted, special, bundled, and soiled, washed, or worn products are not returnable. Read more. Important: please click here for address to send your package back to as not all of our warehouses can accept returns. What is so great about hemp? Here's all the hemp facts and info you need to get started! Is hemp clothing soft? Yes, our hemp clothing products are made from premium quality air-finished hemp fabrics that are soft and cozy. We've come a long way since the days of burlap-y hemp fabrics! Hemp linen has a similar look and textured feel to flax linen. What do hemp foods taste like? Creamy, nutty, rich, smooth, and delicious: all in all, like a cross between cashew nuts and pine nuts with a little bit of almonds thrown in. Hemp foods are very high in essential fatty acids (highest in all plant kingdom, in fact) and chlorophyll (which accounts for the deep green color in hemp oil). Read all about hemp foods. How does hemp compare to cotton? Apart from the fact that hemp is a lot more ecological than cotton (even organic cotton, which despite its purity still requires massive amounts of water and land to grow), hemp is a much stronger fiber than cotton (anywhere from 3-10 times the tensile strength of the cotton fiber, depending on how the fiber is processed into fabric and if the fabric is woven or knitted). More on the wonders of hemp and its many uses. What cards do you accept? Rawganique.com prefers Visa and Mastercard. We also accept postal and bank money orders by mail (no personal checks please) as well as direct wire transfers into our account (please email for more information). Via PayPal, we also accept American Express, Discover, E-Check, Solo, Maestro, Diner's Club, Visa Debit, plust most other cards. We ask that you use PayPal only if you don't have a Visa or Mastercard because PayPal doesn't allow us to do a partial authorization for backordered items (so your order must be charged in full at the time of ordering; our normal practice is to charge only for the itmes that ship). If at all possible, please pay with Visa or Mastercard via our secure payment gateway in the shopping cart. Thank you! We also accept Interac in addition to the above payment options at our Boutique Store on Denman Island. I don't have a credit card, how can I pay? We accept money orders and bank checks and direct wire transfers (please email us for more information). We do not accept personal checks or cash. Is it safe to order online? Yes, 100% safe! We utilize state-of-the art security protocol to encrypt your personal information in transmission. Please note: you will only see the "locked key" symbol on your browser once you have entered the shopping cart. The product pages are not encrypted as they are for viewing only. I live in Canada, will there be any customs charges I have worry about? No, we are registered in Canada and we charge you GST and PST (BC only) up front so you do not need to worry about customs brokerage fees or duties. We even have a big warehouse with a full inventory in Canada to service our Canadian customers. Where do I send items back for exchange or refund? Please click here for address to send your package back to as not all of our warehouses can accept returns. Please click here to email us if you have further questions. If you're in the US and need to send items back to us, please be sure to write on the return label that these items are being sent back for refund and that they had originated in Canada (please state this clearly especially on the USPS customs form). Quick Pointers & Helpers Please be sure to give us the billing address that your bank has on file. If you have moved recently, we recommend that you give us your old billing address in the "Comments/Suggestions" box at checkout as well as your bank may not have updated your current information yet. All prices are in US dollars unless stated otherwise. Canadian prices are prefixed with either CAD or C$. You may place your order in either currency. You may place your order online or by calling us toll-free at 1.877.729.4367. You may also mail us a money order by mail. Online orders take the least amount of time to process and to get to you as everything is automated and electronically handled. Ordering from us is 100% safe (we utilize state-of-the-art SSL encryption technology to keep your private information secure and safe). Our normal office hours are from 11 AM to 5 PM PST; our web store is, of course, always open. If you have trouble adding items to your electronic shopping cart, please make sure that the "Cookies" option in the Preferences menu of your browser is set to "On". This should fix the problem in most cases. Please click here to email us. Top of Page Shipping Options at Rawganique.com Express Service With this trackable service, items in your order that are in stock will ship out the same day and reach you in 1-8 business days, depending on your location and time of year and barring exceptional circumstances (like inclement weather conditions). Some exceptions (such as custom-dyed items or bulky bedding items) apply. Backordered items will ship via ground service when they become available at no additional cost. It is important that we have your correct billing and shipping information as there may not be enough time for us to contact you before shipping cut-off time. Rapid Mail/Expedited Service This service gets your package to you in 3-10 business days (not counting the order date) at a reasonable cost. Cut-off time for same-day turnaround of in-stock items is 11AM PST. Backordered items will follow via ground service at no additional charge. Standard/Ground Service (5-14 business days) With this shipping option, we make every attempt to ship your order out the same day you place your order if your order reaches us before 10 AM PST. Delivery time is normally 5-14 business days anywhere in the US (except AK & HI, where this service is not recommended) or Canada). We will send items ahead and ship any backordered items at no additional cost when they become available with Ground as well as any of our Express shipping options. $5 Economic Shipping (1-4 weeks) Most of our products qualify for this shipping option. Economic shipping starts at $5 and goes up to $18 (maximum), depending on weight. (All of our futons and other bedding items qualify for the subsidized $5 shipping fee and are exempt from the weight scale of the Economic Shipping option; restrictions on this offer are posted in the product descriptions on the individual product pages). Order processing time for this option is 2-5 business days (not including transit time) so it only works if you do not need your order in a hurry or by a specific date. We'll make every attempt to get your order out as soon as possible but cannot guarantee delivery time for this option as we have to work on express, rapid mail, and ground shipments first. This shipping option is not applicable to addresses in Alaska and Hawaii as transit time can be overly long. Also, due to rising energy and shipping costs, heavy food orders may not qualify for the Economic Shipping option. Thank you for your understanding. We do subtract actual shipping before refunding if you choose this shipping option and return most or all items in your order. Also, with this option, we generally hold your order until we can ship everything together. This option may or may not be trackable. Top of Page. Payment Options Rawganique.com prefers Visa, Mastercard, and Discover as modes of payment in US and Canadian funds. We also accept direct wire transfers into our account (please email us for more information). If you need to send us a money order (we do not accept personal checks), please place an order online if possible and choose "Money Order" as the mode of payment at checkout. Then simply mail a Post Office or bank money order payable to Rawganique.com to the address below. This way we already have your information in our database when your money order arrives at our warehouse. Optionally, you may also write out your order by hand and mail it along with your money order (see important info below) to: Rawganique.com Box 81 Denman Island BC V0R 1T0, Canada US customers please note: The US Postal Service offers a money order for payments to Canada. It is called "MP1". Do not send us the regular postal money order because it is only for use within the US and its possessions. Please be sure your contact information is correct and current so that we may contact you if we have a question about your order. Top of Page Returns & Exchanges Please do not wear perfume or scents of any kind when trying on clothing and footwear for size. Please also do not try clothing or footwear products in the vicinity of cigarette or cigar smoke. Many of our customers are chemically sensitive and may have an adverse reaction to them. We cannot accept items that have been washed, worn, or soiled in anyway for return or exchange. Sheets and blankets that have been taken out of their packaging and all pillow, comforters, futons, and mattresses are not returnable because these freight items are custom made to order. We thank you for your understanding. Clothing and footwear items in new, original, resalable condition are returnable for refund or exchange within 30 days of receipt. We include a return instruction note with a unique return authorization number as well as the location to send items back to with every package containing at least one returnable item. (send via US postal service only if you're in the USA--do not send via UPS or FedEx; it's best to insure your package so that you can file a claim for loss or damage with the carrier in the unlikely case your package goes missing or is damaged in transit) Return for Refund/Exchange Rawganique.com Box 81 Denman Island, BC V0R1T0 Please include a note with your name, phone number, and email address and whether you'd like a refund or an exchange (please include size/style/color of the items you want in exchange). If you are in the US, please be sure to send your package via US postal service (not UPS or FedEx) and declare clearly on the shipping label and customs form that the item(s) you're sending back are returned items that originated in Canada and that you're sending them back for refund (even if you're exchanging the items), as customs fees might apply otherwise (in which case, we will pass the charges on to you--but if the declaration is clearly made, there will not be extra fees involved). You may use the US Post Office's Global Priority service (flat-rate envelope or package), Regular Letter service, or Regular Parcel service. For reasons of hygiene and the law, food products, kitchen equipment, underwear, bedding, and bath products are not returnable. Sale, discontinued, discounted, and bundled products are also not returnable (size exchanges are allowed for a minimal outbound shipping fee, per product description, inventory permitting). At our sole discretion, we may take some of these items back for store credit, less up to 40% re-stocking fee. Freight items are not returnable. To exchange an item in brand-new condition , please follow the instructions included with your package. If you paid for Ground, 3-day, 2-day, or Next Day delivery in your original order, you are entitled to one free outbound shipping on exchanges per order. There is a $5 fee (payable in cash, money order, personal check, or credit card funds) for outbound return shipping to you on Economic Shipping orders. Please allow up to 2 weeks for processing of your returns from date of receipt at our warehouse. If you would like to have your exchange products sooner, we recommend that you place a new order online or on the phone and return your original items to us for a refund. We are here to make sure you get the products that fit and whose quality you are happy with. Defective items must be reported within 10 days of receipt. We will replace defective items at our expense. If, upon examination, products are proved not to be defective, you will be charged applicable shipping or restocking fees. Top of Page Mission Statement We are here to offer alternatives to mainstream products that drain and poison the nonrenewable resources of our planet. Our goal is to provide you with quality products that are sustainably and ethically made that are also comfortable, functional, elegant, and always in style. We do not stand for sweat shop or unfair conditions at any level of production and opt only for production methods that leave as light a footprint as possible on our already overtaxed planet, even if this means that some of our products may cost more to manufacture and to buy. After seeing the quality of and the love and care that went into our products, we sincerely hope you will agree. Top of Page Privacy Rawganique.com respects your privacy. We do not sell, trade, or disseminate your information in any way to anyone. Period. Your email address is used only for the purposes of order confirmation and notification (along with tracking information) that your order has shipped, unless of course you choose to join our specials email list which will periodically notify you of new products and unannounced specials (no third party solicitations, ever). Top of Page Order security We use PsiGate's state-of-the-art security software to ensure strict adherence to the highest online transaction security standards so you can be confident that shopping with us is 100% safe. Your orders are also encrypted during transmission using SSL technology so you can be doubly sure that your personal information is safe and secure. Please be sure to set the "Cookie" option in your browser preference to "ON"; otherwise you will not be able to add items to your electronic shopping cart. Please note: The "locked key" symbol in your internet browser will only come on once you've added an item to your shopping cart, which is secure and encrypted. The product pages are for viewing only; as such they do not need to be encrypted. Top of Page Contact us Please don't hesitate to contact us with any questions or concerns you may have; it's what we are here for! Please click here to email us. You may also call us at 1.877.729.4367 (10 AM-4 PM PST) in the US and Canada (please use 250.335.0050 from elsewhere or if making a business inquiry). By mail, we can be reached at: Rawganique.com Box 81 Denman Island BC V0R 1T0 If you are in the US, please click here for important return instructions. Back to Top of Page Packaging and Stationery As an eco-focused hemp company, it goes without saying that Rawganique.com uses recycled and reclaimed packaging as much as possible to pack and ship to our customers. Your package may arrive in a box that has been used a few times, but be sure that your box is clean and still strong enough to get to you in good form. It's what's inside that counts! All the filling materials are from recycled paper, recycled air padding, and/or recycled & recyclable peanuts. Also, when we print or write, it's always on hemp paper. We are generally loathe to have to use paper at all (for this we thank the internet and email and digital photography), but when it's necessary to use paper to disseminate information (our hemp info booklet which is packed with facts and tidbits on the cannabis sativa plant and its many uses) we always go with hemp paper. The little notes we use to write personal messages to you when we ship your package are all made from tree-free hemp scrap paper (hemp/flax/cotton blend). We use only digital photography and imaging software to create images for you to enjoy throughout our website to keep toxic chemicals used in traditional photography from our collective waterways and soil. Note to customers suffering from multiple chemical sensitivities (MCS) and severe allergies: Please let us know in the "Comments/Suggestions" at checkout and we'll make sure that your products are wrapped in brown paper and tied with hemp strings so that they do not come in contact with cardboard boxes. We will also be happy to take other specific cautions per your request. Top of Page Digital Life & Paper Invoices We do as much as possible electronically and digitally. In our imperfect world, digital is the way to go to collect, produce, and disseminate information and to connect and share thoughts with like-minded souls. :) This is why all of the images you see on our website and in our catalogues are created digitally (traditional photography uses highly toxic chemicals to manufacture and process film and prints) and why we use only tree-free hemp paper when we write or print. Many customers have asked us why we don't include a packing list or invoice in the box. This is because we try not to use paper whenever possible. If you order online, you will have an option of printing an invoice out on your personal printer for your record. If you need an invoice, please print it out at this time. If you order on the phone, your order information is stored in our database and you can email or call us if you need specific information at a later time. We always confirm your price and total with you on the phone so please have pen and paper ready when you call to jot down your order information. We intend to do our part in putting a stop to the trafficking in trees. One of the saddest sights we've seen is a long truck with chopped-up old-growth trees speeding down the highway to the paper factory where myriad chemical processes are applied to convert these trunks -- many of them hundreds of years old -- into paper and other household products. Hemp, on the other hand, grows to maturity in less than 8 months and gives four times more pulp for paper per acre than trees do; for furniture, there's always bamboo and other hardwood substitutes. Hemp is also the ideal fiber for clothing, bed, bath, kitchen, and home products, not to mention a highly nutritious food in its own right (hemp seeds contain the highest percentage of essentially fatty acids in the entire plant kingdom). More info on hemp and its many uses. Top of Page What is hemp and what's so special about it? Why hemp? (excerpted from Hemp Horizons by John Roulac) What is so special about hemp products that I should pay more for them than conventional cotton products (although stores like Rawganique.com is rapidly closing the gap on conventional cotton and hemp prices--in many cases our designer organic cotton and hemp clothing and footwear are even cheaper than what you'd find on Main Street, USA!)? Hemp is special in so many ways. It's arguably the strongest and most versatile fiber we know for consumer goods and industrial uses. It has been used to make durable and stylish clothing, footwear, paper, and home accessories for thousands of years in China and many other countries; in the US, it had been in use and cultivation up until the 1940's, when it was banned due to its association with its distant cousin plant, marijuana. Now, thanks to visionaries like Jack Herer, hemp is back! If you haven't seen or touched hemp clothing lately, you'll be surprised how far the industry has come in terms of quality (our hemp clothing is really soft and cozy, unlike the burlap-y hemp of the early days), style, economy, variety, and craftsmanship. The hemp plant also yields one of the most nutritious foods you can eat (industrial hemp grown for fiber and food contain virtually no THC, the psychoactive substance in marijuana--our hemp food products are made from hulled hemp seeds, and so contain no THC, which is found in infinitesimal amounts only in the hulls). While hemp's many uses in the clothing and food industry are well-known, little is known of the fact that you can make plastic, cement, gasoline, and so much more out of hemp! There really is no more need to cut down trees for paper or make bags out of conventional plastic or fill your car up with petroleum-based gasoline! The hemp plant itself is a marvel of nature. It grows easily in temperate climates (it's a "weed" after all), with roots that penetrate deep into the ground, bringing much-needed minerals and nutrients that other plants can use to the top layers of the soil. It dislikes chemicals and fertilizers and hence lends itself easily to organic farming, as opposed to conventional cotton, which requires massive uses of water, chemicals, pesticides, bleaches, and many other toxic substances for its cultivation and production. The hemp fiber is anti-fungal and so is great especially for footwear; it also wicks away moisture and has a natural sheen that is water-resistant, making it the fiber of choice for natural outdoors people everywhere. The fiber itself is durable and will easily outlast cotton 6-to-1. It's also much thicker than cotton and hence contains a lot more air space than cotton, thereby facilitating free air circulation, making it warmer in winter and cooler in summer than cotton. You can also really abuse your hemp clothing and still get at least three to four times the mileage you can get out of your cotton clothing. Products made of hemp are naturally beautiful, humble, and mindful of this fragile planet of ours. Now, on to the question of price. Hemp is more expensive than cotton up front, but if you add up long-term costs to our environment from cotton production and the massive use value of hemp products, you'll easily find that hemp is much lighter on your pocket and on the planet in the long run. Also, if hemp farming were legalized in the US, as it is in many of the countries in the western world such as Germany and Canada, then the prices will come tumbling down in a hurry. And you can do your part in making this happen by supporting this wonder plant anyway you can. Wear hemp, eat hemp, walk on hemp, write on hemp! For a better future for us and our planet, so that we and our children can actually have a future to look forward to! The more widespread and mainstream hemp becomes, the more reasonable the prices of hemp products and the more likelihood that its cultivation will be legalized in the US. More hemp facts and info.Top of Page	Questions? Call toll free 1.877.729.4367.
Site conceived, designed, and created by Thammarath Tom Jamikorn & Klaus Wallner. © 2000-2005 by Jamikorn & Wallner. © 2006-2007 by Rawganique Eco Apparel Ltd. All rights reserved: images and text on this website may not be copied or used in anyway without permission. Rawganique.com Hemp Clothing & Organic Cotton Products is created from clean energy on Mac core duo's using solar panels & wind generator. T. Jamikorn: Bennington College. Princeton University. K. Wallner: London School of Economics. Columbia University. To Keith Wood, Jessica Johnston, Bill McFarlane, Cassie Simons, Andy Lepore, P'Nok, Salinas van Rikxoort, Amber & Carmen Saunders, Elizabeth Morgan, Tachi Barker, & all of our eco-conscious customers who've come back year after year: thank you! Dedicated to Pehtpahn & Jirapat Jamikorn & Yoshiaki Ao & sweet Hector Fu Wallner: Adieu. May sustainability, love, simplicity, mindfulness, compassion, and peace prevail. Namaste. Prices on this website are subject to change without notice. Rawganique.com cannot be held responsible for typographical errors: we do our best to keep the pricing information as accurate and as up-to-date as we can, but errors may still occur despite our best intentions. We appreciate being notified about them and will correct any errors or omissions as soon as we can. Thank you for your support!

HELP & Frequently Asked Questions